Frequently Asked Questions

General questions

What is the status of my order?
After you submit your order, we will send you a confirmation email so you can track your order status.

Can I change my order?
We can only modify orders that have not yet been shipped. Once your order status changes to "Ready to Ship," "Shipped," or "Delivered," we will not be able to accept any modifications.

Shipping

Where do you ship your products?
We offer global delivery services, including Asia, North and Central America, Europe and Oceania.

How long will it take for my order to ship?
Once an order is submitted, it typically takes 3 to 7 days to process.
Delivery time depends on the shipping method you choose.

How do I track my package?
After you submit your order, we will send you a confirmation email so you can track your order status.

What if I'm not home?
If you are not home, we will resend the goods the next day, or our delivery partner will contact you to arrange a new delivery date based on your chosen country and delivery method.
If the package cannot be delivered, you may need to go to your local post office to pick it up.

return the goods

Do you accept returns?
We accept returns that meet the following conditions:
- This product must have been sold in our online store.
This item should not be used in any way at all.
- Return or exchange requests must be submitted within 14 days of receiving the goods.
For returns, please contact our customer service department.

Can I exchange this item?
We accept exchanges, and the exchange conditions are the same as the return conditions.
If you need to exchange the item, please specify that you wish to exchange it for another item when you apply for a return with our customer service.

Are returns free?
For returns, please contact customer service to obtain a return address. Once you receive the item, please carefully pack it in its original packaging and include your proof of purchase.
In some cases, your return shipping costs are free. If you return the item and the reason for return is not due to… curateiv.com If an error occurs, the return shipping cost will be deducted from your refund.

How long does it take to process a return?
Returns will be confirmed within 14 days of our warehouse receiving the package.

Once your return request is accepted, we will issue a refund, exchange, or points within 14 days of receiving your return request.

If you have any further questions or concerns, please contact us . Support Center .