Return and Refund Policy

Refund Policy

Thank you for your purchase. We hope you are satisfied with your shopping experience. If for any reason you are not completely satisfied with your purchase, you may return it to us. Please see below for more information about our return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at curateiv@gmail.com. If your return request is approved, we will send you a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at curateiv@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at curateiv@gmail.com.